Privacy Policy

Introduction

Claim Bureau ("we," "us," or "our") operates an attorney advertising service that connects individuals seeking legal representation with participating personal injury attorneys. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at claim-bureau.com or interact with our services.

By using our website or submitting information through our forms, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website or submit any personal information.

Information We Collect

We collect information that you voluntarily provide to us when you complete a contact form, call a phone number on our website, or otherwise interact with our services. This information may include:

• Full name
• Phone number
• Email address
• State or geographic location
• Type of injury sustained (e.g., car accident, slip and fall, medical malpractice)
• Details about the accident or incident, including date and circumstances
• Whether you have sought or are receiving medical treatment
• Whether you currently have legal representation
• Any other information you choose to provide about your situation

We also automatically collect certain technical information when you visit our website, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or source
• Click and interaction data
• Cookie and tracking pixel identifiers

How We Use Your Information

We use the information we collect for the following purposes:

• To connect you with participating personal injury attorneys in your area who may be able to assist with your legal matter
• To communicate with you about your inquiry, including follow-up contacts by phone, email, or text message
• To operate, maintain, and improve our website and advertising services
• To analyze website usage and optimize our marketing campaigns
• To comply with legal obligations and respond to lawful requests from public authorities
• To protect our rights, privacy, safety, or property, and that of our users and the public

Information Sharing and Disclosure

We share your personal information in the following circumstances:

• With Participating Attorneys: When you submit your information through our website, your contact details and information about your potential legal matter are shared with one or more participating attorneys in your area. These attorneys have contracted with Claim Bureau for advertising services and may contact you to discuss your case.
• With Service Providers: We share information with third-party service providers who help us operate our website and services, including web hosting, analytics, advertising platforms, and customer relationship management tools. These providers are contractually obligated to use your information only to provide services to us.
• As Required by Law: We may disclose your information when required by law, regulation, legal process, subpoena, court order, or governmental request.
• Business Transfers: If Claim Bureau is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

We do not sell your personal information to third parties for their own marketing purposes unrelated to our attorney advertising service.

Sensitive Health Information

Because our service relates to personal injury claims, the information you provide may include details about injuries, medical treatment, and health conditions. We treat this information as sensitive and take additional care in its handling.

Injury and health-related information you provide is used solely for the purpose of connecting you with an appropriate attorney and is shared only with participating attorneys and service providers as described above. We do not use your health information for advertising targeting, profiling, or any purpose unrelated to your legal inquiry.

TCPA Compliance and Communication Consent

By submitting your phone number through our website, you provide your express written consent for Claim Bureau and participating attorneys to contact you at the phone number provided. This consent includes:

• Phone calls, including calls made using an automatic telephone dialing system or prerecorded voice
• Text messages (SMS/MMS) regarding your inquiry or related services
• Calls and texts may be sent to the phone number you provided, including a mobile phone number

You are not required to provide consent as a condition of purchasing any goods or services. Standard message and data rates may apply. You may revoke your consent at any time by contacting us at privacy@claim-bureau.com or by replying STOP to any text message.

Cookies and Tracking Technologies

Our website uses cookies, tracking pixels, and similar technologies to collect information about your browsing behavior and improve our services. Specifically, we use:

• Essential Cookies: Necessary for the website to function properly, including session management and security.
• Analytics Cookies: Used to understand how visitors interact with our website, including pages visited, time on site, and traffic sources. We may use services such as Google Analytics for this purpose.
• Advertising Cookies and Pixels: We use Meta (Facebook) Pixel and similar technologies to measure the effectiveness of our advertising campaigns, track conversions, and optimize our marketing. These technologies may collect data about your browsing activity across websites.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of our website. For more information about opting out of interest-based advertising, you can visit the Network Advertising Initiative at optout.networkadvertising.org or the Digital Advertising Alliance at optout.aboutads.info.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact form submissions and inquiry data are retained for up to 3 years from the date of submission
• Technical and analytics data are retained for up to 26 months
• Communication records (calls, emails, texts) are retained for up to 5 years for compliance purposes

After the applicable retention period, we securely delete or anonymize your personal information. If you request deletion of your data, we will process your request in accordance with applicable law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions required by law.
• Opt-Out: You may opt out of receiving marketing communications from us at any time.
• Data Portability: Where applicable, you may request a copy of your data in a portable, machine-readable format.

To exercise any of these rights, please contact us at privacy@claim-bureau.com. We will respond to your request within 30 days, or within the timeframe required by applicable law.

California Residents — CCPA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and its amendments provide you with additional rights regarding your personal information:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which your information was collected, the business purpose for collecting your information, and the categories of third parties with whom we share your information.
• Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale: We do not sell personal information in the traditional sense. However, certain sharing of data for advertising purposes (such as Meta Pixel data) may constitute a "sale" or "sharing" under the CCPA. You have the right to opt out of this activity.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, please contact us at privacy@claim-bureau.com or call us at the number provided on our contact page. We may need to verify your identity before processing your request.

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@claim-bureau.com, and we will take steps to delete that information.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any changes on this page and update the "Last updated" date above. We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Claim Bureau
Email: privacy@claim-bureau.com